In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following data are reflected below: the domain owner web is Day Apartment Group SL (hereinafter,, and with number of C.I.F .: B-87361077. Contact email:; Phone: 91 810 43 57.



The access and / or use of this portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned conditions will apply regardless of the General Conditions of Contract that in their case are mandatory.


Thus, it will be understood that the user accepts the established conditions if he clicks the Send, RESERVE and BUY button that is found in the information input forms. The personal data of our users are stored in a database owned by, which guarantees the appropriate technical and structural measures to prevent the integrity and security of the personal information provided. In case of problems for effective realization online as well as for any type of doubt or controversy regarding our data privacy policy, you can directly address:


USE OF THE PORTAL: provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to Day Apartment Group S.L. or to its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or contents. In this registry, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that offers through its website and with an enunciative but not limited character, not to use them to (i) engage in illegal activities, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or attacking human rights; (iii) cause damage to the physical and logical systems of the name of the company that created the website, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage mentioned above; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. Day Apartment Group, creator of the website, reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, the order or public safety or that, in his judgment, would not be suitable for publication. In any case, Day Apartment Group S.L., will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.



Day Apartment Group S.L. complies with the guidelines of the Organic Law 15/1999 of December 13, Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force at all times, and ensures the correct use and treatment of the user’s personal data. To do so, together with each form of collecting personal data, in the services that the user may request from Day Apartment Group SL, will inform the user of the existence and acceptance of the particular conditions of the processing of their data in each case , informing you of the responsibility of the created file, the address of the person in charge, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the treatment and the data communications to third parties where appropriate. Likewise, Day Apartment Group SL, informs that it complies with Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for commercial purposes in each moment.

In particular, the rights outlined for access, rectification, cancellation and opposition may be exercised before Day Apartment Group S.L. Address: Calle Encina, 1, 28607 El Álamo Madrid. Mail Phone: 918104357



Day Apartment Group S.L. by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it (for example, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by Day Apartment Group SL or from its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including the method of making them available, of all or part of the articles is expressly prohibited. contents of this website, for commercial purposes, in any medium and by any technical means, without the express authorization of Day Apartment Group SL The USER undertakes to respect the rights of Intellectual and Industrial Property ownership of Day Apartment Group SL You can view the elements of the portal and even print, copy and store them on the hard drive of your computer or any other hardware provided it is, only and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Day Apatment Group S.L.



Day Apartment Group SL, is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious programs or harmful to the content, despite having adopted all necessary technological measures to avoid it.



Day Apartment Group SL, reserves the right to carry out without prior notice the changes it deems appropriate in its portal, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located in your portal.



In the event that links or hyperlinks were made to other Internet sites, Day Apartment Group S.L., will not exercise any control over such sites and content. In no case Day Apartment Group SL, will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in none of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.



The payment services available in our store are also governed by the contracting conditions of this website.



The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile. Likewise, as an entity and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection, child protection and accessibility, the user may resort to the extrajudicial dispute resolution system.




Cancellation Policy 

•The costs of pre-booking are not refundable unless there is compelling reason, which must be properly credited (such refund anger against time to cancel the booking made). If the accommodation requested full prepayment of stay the same, act the same way and consequence. To complete a written cancellation notification email is sent to


Booking Fee

•There are NO booking fees. There is an advance payment (19%) of the total cost in order to complete you booking. The outstanding sum is paid upon arrival in cash (most hostels and hotels accept credit card).


How do I pay?

1)Make your reservation on our web site using credit card or Paypal.

2)Call us on +34 918104357 and do you booking by phone. Have your credit card ready.

3) Bank transfer (from Spain):  Banco Sabadell. Account ES38 0081 1386 3100 0117 3826 / BSAB ESBB Owner: Day Apartment Group S.L.. Concept: name of the accommodation + your name. Proof/reciet of payment to:

4) Bank transfer (from outside Spain) Banco Sabadell. IBAN: ES38 0081 1386 3100 0117 3826 / BSAB ESBB Owner: Day Apartment Group S.L.. Concept: name of accommodation + your name. Proof/reciet of payment to:


Booking payment

We request a prepayment of 10-25% (the sum depends on each accommodation). This is paid by credit card or Paypal online in the end of the booking process (in cases of difficulty also bank transfer is accepted bank account you can find in the same payment page). The remaining amount is paid upon arrival in cash (hostels and hotels normally accept credit cards).

For 3 day short term bookings we may require the total payment at the time of the reservation. This rule applies to reservations during special times of the year like Christmas, Easter, etc.

Please be aware that the reservation will not be fully confirmed until Rental Apartment Madrid has received the down payment required and not until you have received a written acceptance via e-mail from Rental Apartment Madrid.



Most apartments (not hostels or hotels) ask for a deposit between € 150 and € 300 depending on the type of apartment. This deposit will be collected upon arrival and will be returned upon departure, once the landlord has checked if the premises are in the same condition as it was when the customer checked in the apartment. Please check in our web site this exact condition.



If an accommodation is not able to offer the apartment reserved, the responsible of the the accommodation should offer an alternative of similar characteristics depending on the availability at the moment.

If no agreement is reached, both parties have the right to cancel the agreement. In this case Day Apartment Group will reimburse all the payments made (except for the payments equivalent to the time already enjoyed, if that is the case). Day Apartment Group will not be held responsible of any further customer claims or demands.


Towels and Linen

There must be clean towels and bed linen for all those members included in the booking.


Check In

Check in hour is from 3:00 p.m. This depends on each accommodation. To do an earlier check in please contact the accommodation in advance. Please consider that arrivals after 9:00 p.m. represent and additional cost of € 50. In the event the arrival happens after 12:00 a.m. (that is, midnight) the supplement is of € 75. If there are other rates this should be reflected in “Description” on the web site.


Check Out

Unless the accommodation and the customer has agreed otherwise in writing, the check out must take place before 11:00 p.m. (that is, midday). Please, ask for the possibility a later check out before your arrival by email to the responsible of the accommodation.

Cleaning – cleaning fee

The apartment is cleaned before the arrival of each customer. The check out date, the customer must leave the apartment reasonably clean. Some apartments has an extra cleaning fee. This fee is clearly reflected together with the rental cost when booking the apartment.


The identification and number of members

The customer must inform Day Apartment Group the amount of people to stay in the apartment. If this number has not been agreed with Day Apartment Group, only the number of people indicated in the booking will have the right to stay in the apartment. The number of people authorized to enjoy the apartment cannot be higher than the number described and expected for each apartment, except in the case of children younger than 2 years of age. Pets require of a special authorization. Not meeting the terms mentioned before will give Day Apartment Group the right to request the customer to leave the apartment with no right to economic compensation.



The person who booked the accommodation is responsible of the behavior of all those persons staying in the apartment. If anyone does not behave in a responsible and appropriate way, Day Apartment Group holds the right to request the customer and those accompanying him or her to leave immediately, with no right to economic compensation. Please consider that these Terms of Use refer specifically to any inconvenience caused by loud music or any other excessive noise. Partying is POSITEVILEY FORBIDDEN. Those who will benefit from an apartment through Day Apartment Group must be aware that in the event of a neighbor complaint about loud music or excessive noise in the apartment or any other place of the building or its surrounding, or in the case a neighbor has called the police, the responsible of the accommodation will evacuate the apartment immediately independently if it is day or night. In this event the customer will have no right to request the return of the deposit or the prepayment of the apartment. Consider that by renting a property through Rental Apartment Madrid the person who booked the apartment agrees with these Terms of Use, and is expected to abide by them at all times. It will be requested upon arrival that the customer signs these terms.

The resting hours are considered to be between 10:00 p.m. and 10:00 a.m.

We appreciate your cooperation and we hope you understand that these norms are necessary since our apartments are located in residential buildings. Therefore there will be no interference with the rest of the neighbors.



Neither Day Apartment Group nor the landlord will be held responsible of any direct or indirect damage caused by the use of the apartment with no limitation: damage, loss of property caused by fire, robbery or any form of crime. In the event of not fulfilling any obligation mentioned above, the responsible of the accommodation under its own criteria holds the right to request the customer to leave and the customer will not able to request any type of economic compensation.


Our Website

Day Apartment holds the right to update any of the Terms of Use at any time needed by the nature of the business.
The users are responsible to ensure awareness of the valid and updated terms and conditions included in this site are. The mere use of the services included in this site implies the agreement and acceptance of these Terms of Use and any change made before your stay in the apartment hired.


House rules – please read carefully.

We expect you follow these house rules. The apartment will not be used as a party house, but as a place to sleep, eat, rest, etc. Please read carefully these rules to avoid any trouble. Our main goal is for the customer to enjoy his or her staying in Madrid.

Rules of behaviour during the stay in the apartment


Thank in advance!
Day Apartment Group

“By accepting this Agreement and sending my personal data requested in the form above confirm that I have read and accept the Privacy Policy”

* The return of the prepaid will be deducted the commissions of the cards, Paypal or bank transfers.

Welcome to Day Apartment Group !!!!



In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Service and Electronic Commerce, the following data are reflected below: the holder of the web domain is Day Apartment Group SL, and with VAT number: B-87361077. Contact email:, Phone: 91 8104357.